Refund policy

At EderGain, we are committed to ensuring your satisfaction with every purchase of our Pants, Shorts, and T-Shirts. If you are not completely satisfied, we offer a straightforward refund process. Please review the following policy details.

Eligibility for Refunds

To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.

Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as final sale or clearance.
• Gift cards or promotional credits.
• Items damaged due to improper use or care.

How to Initiate a Refund

To start a refund request, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and shipping instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the transaction.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please initiate a refund for the original item and place a new order. This ensures the fastest processing for you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. Include your order number and photos of the issue. We will arrange a free return and send a replacement or issue a full refund, including any original shipping charges.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check your bank account or credit card statement again. If the issue persists, contact us at [email protected] for assistance.

Contact Us

For any questions regarding this refund policy, please email [email protected]. We are here to help.